Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

 
For your convenience, drop-off appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments. Once the doctor is done, we will give you a call to go over the diagnosis and to give you discharge instructions.  We invite you to complete a Drop Off Form prior to arriving in order to further facilitate your visit.

 
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

We require full payment at the time that services are provided. For your convenience, we accept Visa, MasterCard, Discover, American Express, CareCredit, and cash.  

Patient Arrival Policy

For your protection, and that of others, all pets must be on a leash or in an appropriate carrier, and properly controlled while in the waiting area or exam rooms.  All new clients must arrive 30 minutes prior to their scheduled appointment time.  

Please allow ample time for the check-in process and arrive fifteen minutes prior to your appointment time to complete any necessary paperwork.